Refunds & Returns Policy
Can I cancel my order?
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described (we may request a photo of the item in this case)
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly use the Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked!
- After we have approved the order refund, return, or exchange, the product must be returned to our warehouse at the following address: 15795 ROCKFIELD BLVD SUITE G IRVINE, CA 92618, USA.
- You must return the product and provide a tracking number.
- Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped, or a refund minus the shipping cost will be credited back to the card or original method of payment on file.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send any items for return without contacting us first.